Lost property: What to do if you’ve misplaced an item while visiting us

Please call us immediately or alert the nearest staff member if any of the following apply:

• A child or vulnerable person is missing
• There is an urgent safety concern
• Immediate assistance is required

In these situations, a phone call allows us to act straight away.

When you submit the Contact us form, you will be asked to provide:

• Your full name
• Your email address
• Your best contact phone number

Providing clear and accurate information helps us send your enquiry to the correct team without delay.

The more detail you can include, the better our chances of locating your item. Please describe it as thoroughly as possible, including:

• The location where you believe the item was lost
• Details of the funeral service or event you attended, if applicable
• Shape
• Colour
• Approximate size
• Brand or distinguishing features, if known

Even small details such as logos, patterns or markings can be very helpful.

Once your form is received, our team manages the process internally.

Based on where the item may have been lost, we notify the appropriate teams and copy in Reception and the Contact Centre so all relevant staff can check their areas.

You do not need to contact multiple people or follow up by phone. If your item is found, we will contact you directly using the details you provided in the form. Items are only released once ownership has been confirmed.

Thank you for your understanding and for helping us support all customers as efficiently as possible.